Our Policy

Booking Terms & Conditions

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

• Vehicle Butlers will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.

• We cannot guarantee any firm times when accepting your booking.

• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

• We reserve the right to use any one of our experienced staff to undertake your auto detailing and may need to change the detailer at short notice without penalty

• Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival

• We reserve the right to take a debit or credit card details to secure the booking.

• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

• All vehicles are cleaned at the customers own risk

•  Vehicle Butlers reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable

• Vehicle Butlers reserves the right to refuse or deny customer demands above and beyond the booked detailing

• Vehicle Butlers will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing and payments Terms & Conditions

• Vehicle Butlers reserve the right to charge an hourly rate of $75 (or proportion thereof) for any work that is not within the boundaries of the booking

• A minimum 30% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

• Our prices are based on detailing type, location, type of car and condition of the vehicle.

• Vehicle Butlers reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

• Vehicle Butlers reserves the right to amend any price during the detailing should it differ from the original estimate

• Monthly Invoices will be rendered by Vehicle Butlers . to the Client by or around the end of each month, and are due in full by the 10th day of the following month. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of $30.00 a month. Vehicle Butlers reserves the right to suspend service when payments become more than 15 days past due

Cancellation Terms & Conditions

• We require 24 hours notice to cancel any booking/detailing service.

• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 35% of the service cost.

• Same day appointments that are cancelled will incur a charge of 35% of the service cost.

• Vehicle Butlers reserve the right to take full payment if a booking is cancelled on the day without prior agreement.

• Vehicle Butlers reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

• Vehicle Butlers reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

• Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.